My Service - evacuation task management app
The result
Obtaining accurate data for waste collection
An effective management tool for controlling evacuation tasks
High level of service for everyone involved in the process
Reliability and transparency to strengthen the relationship between residents, the authority and the contractor
The solution
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אפליקציית My Service לניהול משימות פינוי
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האפליקציה מחברת את קבלן הפינוי, הרשות המקומית והתושבים בפלטפורמה אחת המאפשרת טיפול מהיר ויעיל במשימות פינוי
The challenge
Real-time synchronization between the parties involved in the evacuation process
Immediate transfer of requests from residents/managers to drivers
How does it work?
Assigning the task to the person handling the task
Automatic assignment of the task to the closest driver if the manager is unable to intervene
2
Opening an evacuation mission
Either according to an automatic route file or by the manager/resident who opens a waste removal task, and enters details such as: address, task description and uploads a picture.
1
Handling and closing the task
After the driver completes the task, the MIS system automatically reports its completion to the manager and the task originator, and also attaches a picture of the location at the time of completion. All parties involved receive a real-time notification of the completion of the task.
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הנהג מקבל את המשימה
ברגע קבלת המשימה באפשרות הנהג לנווט למשימה דרך האפליקציה
3
System characteristics
A task management system that allows:
Opening evacuation missions
Dedicated assignment for the task - travel, crane, complaints bins
Closing after execution and updating and documentation
Real-time reporting to the treating party, including a photo if necessary.
Display for the truck driver based on a smartphone or dedicated screen.
Efficient task assignment.
Opening tasks directly from your mobile phone or computer, including:
The essence of the mission
image
Location
Checking execution status (updated directly from the driver)
Tracking and managing tasks that have not yet started/in process/been completed.
System advantages
Obtaining accurate data for waste/piles collection
An effective management tool for monitoring evacuation tasks
Friendly and easy-to-use interface
Saving valuable work time and resources - reducing travel
Real-time update, including a photo, to the person handling the task and the person who opened the task
High level of service
Reliability and transparency to strengthen the relationship between residents, the local authority and the service provider) prevents unnecessary arguments